Timebase
SMS Program Terms
1. Program Overview and Mobile Opt-In
Timebase offers an optional SMS message program (“Message Program”) to send account-related and service-related text messages to users who explicitly opt in.
How you opt in: You opt in by checking the SMS opt-in box during account creation (or by otherwise affirmatively enabling SMS within your account settings), which authorizes Timebase to send text messages to the mobile number associated with your account.
Consent is not a condition of purchase. You do not have to opt in to SMS to use Timebase, and you can opt out at any time.
2. Message Types and Frequency
Message types may include:
- Account notifications (e.g., security alerts, login/account changes)
- Booking and scheduling notifications (e.g., confirmations, reminders, cancellations, reschedules)
- Service and support messages related to your account (e.g., important operational notices)
Message frequency varies based on your account activity, settings, and product usage. Some messages may be recurring.
3. Rates and Fees
Message and data rates may apply. Charges are determined by your mobile carrier plan.
4. HELP and STOP Instructions
Help: Reply HELP to any message for assistance, or contact us at support@timebase.com.
Opt out: Reply STOP at any time to opt out of the Message Program. You may also use common opt-out words such as END, CANCEL, UNSUBSCRIBE, or QUIT. After you opt out, you will receive one final confirmation message confirming your opt-out, and then no further messages will be sent unless you opt in again.
Example STOP confirmation (sent once):
“Timebase: You have opted out of SMS messages. You will receive no further messages. Reply START to opt back in. Msg&Data rates may apply.”
5. Privacy and Data Use (What We Collect)
When you participate in the Message Program, we may collect and process:
- Your mobile phone number
- Your opt-in and opt-out status, including date/time and source of consent
- Message metadata (e.g., delivery status, carrier, timestamps)
- The content of messages you send to us (e.g., HELP requests) and messages we send to you
6. How We Use Message Program Information
We use Message Program information to:
- Send you the SMS messages you requested or enabled
- Provide customer support and respond to HELP requests
- Maintain compliance records (e.g., consent and opt-out logs)
- Prevent fraud, abuse, or unauthorized use
7. Sharing and Selling of Mobile Information
Timebase may use service providers (such as messaging platform vendors and carriers) to deliver messages and support the Message Program. These providers process information on our behalf to perform services for Timebase.
Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates (internal or external) for marketing/promotional use.
We do not rent, sell, or share opt-in lists.
8. Data Retention and Security
We retain Message Program information as long as necessary to operate the program, maintain business records, comply with legal obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards designed to protect your information.
9. Supported Carriers and Delivery Disclaimer
Message delivery may be subject to delays or failures outside of Timebase’s control. Carriers are not responsible for delayed or undelivered messages. The Message Program may not be available on all carriers or in all geographies.
10. Contact Us
Questions about this Message Program Privacy Policy or the Message Program can be sent to: